At VORANETH, we are dedicated to ensuring your satisfaction with your purchases. This Refund Policy outlines the grounds on which we grant refunds, ensuring a clear understanding for all parties involved.
Refunds may be requested within 30 days of the purchase date. To be eligible, the item must be in its original condition, unused, and in the original packaging. Proof of purchase is mandatory.
Certain items are exempt from being returned or refunded, including gift cards, downloadable software products, and customized goods. Please contact our support team for further clarification.
To initiate a refund, please contact our customer service department at [email protected]. Our team will guide you through the process. Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment within a specific number of days.
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].